The Director of Imaging and Clinical Systems plays a key role in the development, implementation, and ongoing operations of enterprise-wide imaging infrastructures supporting Radiology, Cardiology, and other ancillary department imaging needs. This position is responsible for the oversight, development, implementation, and technical management of systems including but not limited to Radiology systems, Radiology PACS and the supporting subsystems such as the Radiology Information System (RIS), Voice Recognition dictation system, post processing systems and Cardiology systems (Cath, EP, Echo, Vascular and EKG) and supporting subsystems, other ancillary systems present and future. Scope of the job includes strategic capital and operational planning and budgeting for acquisition and maintenance of systems, vendor management, contract negotiation, and all aspects of project management for implementing and managing application software initiatives. This individual maintains existing applications, implements new solutions and manages the internal development of systems in accordance with best practice and regulatory compliance not limited to ensuring smooth flow of work processes in utilization of clinical and imaging systems throughout the medical center; monitoring utilization processes, security and updates. The Director will work with clinical service line leaders and department managers to identify present and future system and strategic technology needs. The Director will work with all Information Management Department leadership and areas to ensure coordination of system support, changes, implementations, storage/archive support, and planning for system growth and replacement. Work is accomplished through self and staff, and frequent interaction with Physicians, Clinical and Operational Leaders across the organization.
1. Maintains direct knowledge of current and future capabilities across the imaging and clinical applications portfolio.
2. Advises IM management and relevant steering committees regarding the direction of advanced imaging and clinical systems and applications.
3. Develops roadmaps and long range plans for all applications in the imaging and clinical portfolio.
4. Maintains strong understanding of technology and its application to achieve clinical and business objectives.
5. Prepares analysis and/or proposals with professional acumen.
6. Provides strategic and operational leadership for lifecycle management, including selection, implementation, maintenance, upgrade, and enhancement of imaging and clinical systems.
7. Influences the integration of imaging and clinical systems and operational objectives with the various other medical center applications.
8. Incorporates best practices to improve existing organizational methods and processes.
9. Works closely with other IM leadership in developing short and long range plans, and reviews these plans with senior IM leadership as well as other organizational management.
10. Ensures that the interaction and communication with key business and clinical leaders promotes full understanding of imaging and clinical systems strategies and goals.
11. Co-manages effective governance and portfolio management of imaging and clinical applications to ensure stakeholder engagement, consensus on prioritization, effective resource management, and functional accountability through all phases of imaging and clinical application product lifecycle.
12. Establishes strategic alignment by linking IM strategy with business imperatives and a planning process that communicates effectively about costs, impacts, and reporting.
13. Develops and monitors various metrics of IM systems effectiveness and efficiency including up-time, overall performance and capabilities for disaster recovery.
14. Works with IM leaders to follow end to end change, incident and problem management processes.
15. Ensures that all incidents are handled in a timely and appropriate manner and acts as a primary point of escalation during critical incidents.
16. Works with direct reports, other team members and peers to develop and maintain an effective 24x7 on- call support for all in scope systems.
17. The authority to hire, separate, promote, demote, write and administer performance evaluations. 18. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
1. Minimum ten (10) years of healthcare experience with an emphasis in project management and information services management.
2. Minimum of five (5) years of experience managing imaging and radiology systems.
3. Bachelor�s degree required. Advanced degree preferred.
4. Breadth of experience with various hardware, software, and database management systems required.
5. Ability to communicate effectively at all levels of the organization including executives, physicians, and nurses.
6. Ability to manage complex projects and resources (people, costs, and time) across multiple sub-teams.
7. Ability to organize and delegate tasks, coordinate projects, and be willing to advise/coach others.
8. Ability to lead effectively and utilize social influence to achieve organizational objectives.
9. Ability to negotiate, plan and organize, analyze and resolve problems.
10. Ability to succeed in demanding situations through achieving balance between technical and business interests, accomplishing results through third parties, remaining focused on given objectives, modulating speed, quality and costs, and thriving under pressure.
11. Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues.
12. Ability to establish the strategic direction and business plans for the imaging IT systems group.
13. Ability to use judgment and make sound decisions.
14. Knowledge of local, state and federal regulatory requirements related to areas of responsibility.