• Heartlight Specialist - Bereavement Support - English/Spanish Bilingual

    Job Locations US-IL-Chicago
    Posted Date 5 months ago(9/24/2018 10:07 AM)
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    General Summary of Position Responsibility:          

    The Spanish-Speaking Heartlight Specialist is responsible for responding to the needs of grieving children and families, particularly those who speak only Spanish, through bereavement support, advocacy, education, and community networking.


    Integrates Lurie Children’s mission and vision into all dimensions of work.  Understands and integrates into the delivery of patient care the needs of infants, children, adolescent and adults with regard to human growth and development processes.  The position actively supports the hospital's and the department’s Continuous Quality Improvement and customer service goals through modeling of appropriate behavior and by providing a work environment conducive to attaining these goals.


    Essential Job Functions:

    1. Delivery of Clinical Services
    • Provides bereavement follow-up calls/contacts with Spanish-speaking families who have experienced the death of a child or other family member.
    • Helps facilitate bi-weekly Heartlight groups.
    • Assists in the development and facilitation of a Spanish-speaking grief support group, including outreach to the Hispanic community.
    • Assists with translation of written materials.
    • Collaborates to coordinate service delivery with families and appropriate team members across the continuum. Makes necessary referrals to other team members and/or community resources.
    • Identifies, assesses, and responds to child/family needs; includes in this process age-specific developmental needs of bereaved children and parents.
    • Assesses families for risk factors and activates appropriate bereavement resources.
    • Develops relationships with families that are caring, trusting, reliable, and beneficial.
    • Provides a psychosocial assessment of patient's ability to cope with anticipatory grief and develops strategies to enhance the patient's abilities.
    • Provides timely and effective intervention for families in emergency/crisis situations.
    • Educates and trains parents and staff to provide preparation, assessment and bereavement support services for children and families.
    • Documents in a thorough and timely manner in accordance with professional standards.


    1. Team Membership
    • Communicates with members of the health care team, through formal and informal means of transmitting information, in order to provide optimal care of patients and families. Communicates through both conveying and responding to pertinent information.
    • Advocates for and addresses the psychosocial/spiritual/developmental/cultural needs of the dying patient, parents/guardians and siblings through the anticipation of death and following the death.
    • Participates in the team's group problem solving and program planning.
    • Handles difficult situations pro-actively and collaboratively at the point of service.


    1. Service Excellence
    • Recognizes that response to the customer and the changing environment may involve going beyond the confines of the traditional job description.
    • Maintains an environment that reflects pride and ownership and shows a willingness to care for the surroundings.
    • Creates an impression that reflects pride in job position and person.


    1. Professional Skills and Identity:
    • Assumes responsibility for professional development through participation in seminars, course work, and/or hospital educational programs.
    • Develops and implements plan for necessary professional credentials, and maintenance of such credentials.

    Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.


    Knowledge, Skills and Abilities:

    • Requires knowledge of child development and the psychosocial issues surrounding illness and loss and its effects on families normally acquired through the completion of a master’s degree in human services or related field of study. Clinical experience working with children and in group facilitation required.
    • Ability to assess clinical needs and think pro-actively, act creatively and take initiative appropriately.
    • Ability to communicate and present the program effectively, work as a member of a team and adapt to the changing health care environment
    • Must be Spanish-speaking bilingual.
    • Master’s degree in social work, art therapy, music therapy, counseling, divinity or education preferred.
    • Crisis intervention skill and experience helpful.
    • Must have ability and willingness to make phone calls from home and Lurie Children’s during some evening hours.


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