General Summary of Position Responsibility:
Promotes effective coping through play, preparation, education, and self-expression activities. Provides emotional support for families, and encourage optimum development of children facing a broad range of challenging experiences, particularly those related to healthcare and hospitalization. Provides information, support and guidance to parents, siblings, and other family members. Develops, provides, and documents these child life services.
Essential Job Functions:
- Collaborates to coordinate service delivery with families and appropriate team members across the continuum. Makes necessary referrals to other team members and/or community resources.
- Identifies, assesses, and responds to child/family needs; includes in this process age-specific developmental needs for patients, infants to adolescents, seen in a medical service.
- Supervises and facilitates group activity sessions and special events.
- Works in collaboration with Volunteer Resources staff to assess volunteer coverage in child life programs. Develops and implements volunteer services for patients based on identified needs.
- Develops, implements, and evaluates systems and materials for the general training of volunteers working in Child Life programs.
- Collaborates with Family Services and Volunteer Resources staff to develop new initiatives involving volunteers.
- Provides orientation, supervision, and feedback to assigned volunteers.
- Works with volunteers and Volunteer Resources staff members to resolve conflict proactively and collaboratively at the point of service.
- May prepare patients for surgery, procedures, or other related events.
- Develops relationships with families that are caring, trusting, reliable, and beneficial.
- May provide a psychosocial assessment of patient's ability to cope with hospitalization and develop strategies to enhance the patient's abilities.
- Provides timely and effective interventions for families in emergency/crisis situations.
- Educates parents and staff to provide preparation, assessment and developmental support services for children and families.
- Represents child life and manages activities of child life on evenings, weekends or holidays, as assigned.
- Documents in a thorough and timely manner in accordance with professional standards.
- Uses evidence-based practice to direct clinical choices.
- Recognizes that response to the customer and the changing environment may involve going beyond the confines of the traditional job description.
- Communicates with members of the health care team, through formal and informal means of transmitting information, in order to provide optimal care of patients and families. Communicates through both conveying and responding to pertinent information.
- Advocates for and addresses the psychosocial/spiritual/developmental/cultural needs of the child and family throughout the continuum of care.
- Participates in the team's group problem solving and program planning.
- Handles difficult situations pro-actively and collaboratively at the point of service.
- Develops new programs or projects to meet the needs of service area.
- Actively participates in department or hospital committees.
- Establishes annual goals and effectively works to meet these goals.
- Assumes responsibility for professional development through participation in seminars, course work, and/or hospital educational programs.
- Develops and implements plan for necessary professional credentials, and maintenance of such credentials.
- Administrative and project management duties, as assigned.
- Maintains appropriate records and statistics.
- Orders and maintains materials for service and program needs.
- Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others
- Represents Lurie Children’s, Family Services, and Child Life in community-based activities such as donor events when needed.
Knowledge, Skills and Abilities: