Collaborates with Director/Senior Director within designated area of responsibility to manage telehealth operations and ensures the delivery of excellent patient care. Serves as a subject matter expert in the use of telehealth and telehealth technologies. Works with leadership team to create a work environment that engages staff in the attainment of department and organizational goals and vision. Develops and implements programs in these specific areas that meet the needs of families and physicians that seek care from Lurie Children’s. Actively supports continuous improvement in safety, quality, and customer service, through behavior modeling and by provision of work environment conducive to attaining these goals.