Director Patient Financial Services

Job Locations US-IL-Chicago
Posted Date 3 months ago(5/7/2020 1:45 PM)
Requisition ID
Position Type
Regular Full-Time


Ann & Robert H. Lurie Children's Hospital Of Chicago is looking for a Director of Patient Financial Services to become a key member of our Revenue Cycle team.  Reporting to the VP of Revenue Cycle, this individual will play a critical role by managing and overseeing the operations of our overall billing strategy and practices. This position will lead the team in achieving and maintaining service levels by implementing best practice strategies. The experienced candidate should have ten years’ experience in a health care revenue cycle with at least seven years managing professional and support staff. 


1 Ensures an effective operation in PFS through an organization structure that provides efficient work flow patterns, proper delegation of duties and responsibilities, suitable staffing patterns and levels, appropriate supervision and training, timely reporting of information, and provisions to enhance internal control and cost containment.

2 Maintains staffing in all areas of responsibility by recruiting, interviewing, and recommending the hiring, promotion, transfer and termination of personnel.

3 Compiles and obtains approval of operating and capital budgets for all areas of responsibility. Monitors budget variances on a monthly basis.

4 Assists in the direction and coordination of the design, development, modification, and implementation of PFS systems - including systems for registration, ADT, billing and collection, and contract management.

5 Monitors PFS management reports to ensure performance goals are achieved and to identify negative performance trends and to direct timely intervention.

6 Reports accomplishments of all areas of responsibility and relates them to established goals and policies.

7 Recommends means to contain costs, increase efficiency, and enhance revenues in PFS and throughout the organization.

8 Receives, investigates, and resolves all complaints concerning the PFS department and its personnel.

9 Attends all Lurie Children�s meetings required of director level staff. Serves on project teams and attends meetings as needed to properly represent PFS.

10 Maintains professional affiliations and ensures continuing self-development in all related fields of expertise.


1 Baccalaureate degree required, preferably in Business Administration, Accounting, Health Administration or Finance. Masters degree in one of these areas preferred. At the discretion of the Chief Financial Officer, appropriate experience and/or training may be accepted in lieu of educational requirements.

2 Ten years experience in a medium to large health care institution with at least seven years managing professional and support staff. Similar experience in health care accounts receivable consulting or third party claims management environment may also be considered.

3 Thorough knowledge of registration/patient access, patient accounting, managed care and government payers, consumer credit and collection principles and practices, and hospital accounting. Thorough understanding of interrelation between PFS and other department in Finance and in the rest of the hospital.

4 Strong analytical, interpersonal, managerial, and oral and written communication skills required. Working knowledge of hospital information systems to include electronic claims editing software and patient accounting systems required.

5 Compassionate customer service skills with the ability to relate effectively with employees, families, physicians, and other allied health and medical center personnel.

6 Flexible and capable of working under stressful conditions.


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